Report a lost item
Please be aware that it may take a number of days for lost property to reach us, once it arrives it will be checked, logged and if we can match a corresponding item to your report we will be in touch
How it works
1. Report a Lost Item – complete the online form to register your lost item
2. We search our system to match your report with received property and contact you if a match is confirmed
3. Reuniting you with your property: we can arrange delivery of your item or schedule an appointment for collection, please see details below.
4. Is it your luggage that’s delayed? Get in touch with us about that, here.
What happens if my item is not found?
Unfortunately, not all items handed in match with a reported loss, your case will remain open for 1 month whilst new items are logged.
Special Item information:
Passports and ID are handed to the issuing authority and not retained at our warehouse; Devices may need to be unlocked to ensure proof of ownership, Perishable items are disposed immediately due to Health and Safety reasons.
Retention:
Items of Value are stored for up to 3 months, other item have a shorter retention period, if not claimed items may be passed to Charities, recycled or securely destroyed.
Fees & Charges:
Handling – £19.95
Packaging and Overnight Delivery from £14.95
Same day delivery fee dependent upon distance